Refunds & Returns
For reasons of hygiene and quality control, refunds/exchanges are not available for any products unless they are sealed and unused condition.
Please complete the Order/Returns form, and state clearly your requirements, whether you require exchange goods or refund.
Please make sure you have read the following before returning any products.
(a) Subject to (d) and (e) below, Goods may be returned to the Supplier for credit or exchange for up to 14 working days after the date of delivery provided that the delivery note or invoice number is quoted.
(b) Returned Goods will only be accepted by the Supplier if they are in a sound and resaleable condition. Goods must be returned unused, and in the condition which they were sent out. Whether Goods are sound and resaleable shall be at the sole decision of the Supplier. Any goods which the Supplier deems to be not resaleable will only be returned to the Purchaser at the specific request of the Purchaser and at the Purchaser’s expense. Notwithstanding the discretion of the Supplier in deciding whether goods are sound and resaleable, goods will not be deemed resaleable if they are returned in anything but their original packaging or the quantities of the goods returned are different from those originally supplied.
(c) Where goods returned for credit or exchange are goods which have been supplied in boxes or in quantities credit notes or exchange of goods will only be given if the goods are returned in their boxes and/or in the same quantities supplied to the Purchaser. Credit notes will only be issued if the Suppliers Collection Note has been issued to the Purchaser.
(d) The Supplier reserves the right to make a charge for handling and restocking equal to 20% of the sale price of the goods returned.
(e) Goods especially obtained for the Purchaser may not be returned for credit or exchange.
(f ) When making a request to return products to us it should be made within the following timescales: Shortage and damaged goods: 24 hours. Picking errors (i.e. wrong goods): 3 working days. Faulty goods: 3 working days. Goods no longer required: 10 working days. You should always obtain a signature (i.e. proof of collection) from the collecting person.
(g) Goods will only be accepted for the following reasons;
- To correct an error in delivery.
- In response to a product recall instigated by the Manufacturer.
- Where products are alleged to be faulty.